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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Legislative requirementsmay relate to: | applicable commonwealth, state and territory legislation which affects work such as:workplace safetyenvironmental issuesequal employment opportunityindustrial relationsanti-discrimination and diversityAustralian building codes and regulationsAustralian Communications Authority cabling standards Australian standards and quality assurance requirementsaward and enterprise agreementsevidence collectionfreedom of informationlicensing arrangements and certification requirementsprivacy requirementsrelevant industry codes of practice telecommunicationstrade practices. |
Organisational requirements may relate to: | access and equity policies, principles and practicesbusiness and performance plansclient service standardscode of conduct, code of ethicscommunication and reporting procedurescomplaint and dispute resolution proceduresemergency and evacuation proceduresemployer and employee rights and responsibilities Occupational Health and Safety (OHS) policies, procedures and programsown role, responsibility and authority personal and professional developmentprivacy and confidentiality of informationquality assurance and continuous improvement processes and standardsresource parameters and proceduresroles, functions and responsibilities of security personnelstorage and disposal of information. |
Assignment instructionsmay include: | access to site, security clearance and specific site requirementsbudget constraintsequipment requirements:business equipmentcommunication equipmentreporting and documentation requirementsspecific client requirementstimeframeswork schedules and completion dateswork tasks and procedures. |
Relevant personsmay include: | clientscolleaguesengineers and techniciansequipment and systems manufacturerssecurity consultantssecurity personnelsite managers or project managerssupervisor. |
Scopemay relate to: | conformance with insurance requirementslegislative, regulatory or industry requirementsprotection of persons, property or assets. |
Clientmay be: | building supervisorgovernment authoritiesmanagerproject managerproperty agentproperty ownertenant. |
Interpersonal techniques may involve: | active listening being non-judgementalbeing respectful and non-discriminatoryconstructive feedbackcontrol of tone of voice and body languageculturally aware and sensitive use of language and concepts demonstrating flexibility and willingness to negotiateeffective verbal and non-verbal communicationmaintaining professionalismproviding sufficient time for questions and responses reflection and summarisingtwo-way interactionuse of plain Englishuse of positive, confident and cooperative language. |
Social and cultural differencesmay relate to: | dress and personal presentationfoodlanguagereligionsocial conventionstraditional practicesvalues and beliefs. |
Site access and specific site requirementsmay relate to: | access and egress pointsaccess codes, keys or passesbuilding codes and regulationsheritage requirementsnoise controlobtaining security clearanceOHS requirementstime of access to siteunion requirements. |
Relevant informationmay include: | areas requiring a higher level of security business and operational planscore business activities and functionscurrent and proposed operating environments, assets and systemscurrent management strategiesexisting security systems and equipmentinsurance policiessecurity incident history. |
Site assessmentmay involve identifying: | access and egress patternsexisting security equipment and systemsfloor plansite restrictions and regulationstype and condition of building structures. |
Assessmentdocumentationmay include: | checklistsclient briefsexisting security equipment and systemsfloor plansrecommendationsspecificationswritten and electronic reports. |
Security risks factorsmay relate to: | adequacy of street lightingbreak-inburglaryclient habits eg doors left unlockeddeliberate or accidental damageentry points screened from public viewexternal doors without deadlocks or with hinges opening outwardneighbourhood crime ratingpilferageproximity of other buildings sabotagetheftthreats of loss, harm or damage to persons or propertytraffic flowtrespassunauthorised accessunsecured windows and doorsvandalism. |
Business equipment and technology may include: | calculatorsfacsimile machinesinternetpersonal schedulersphotocopiersprintersstandard commercial computer software and hardwaretelephones. |